1. Data Controller

In accordance with Regulation (EU) 2016/679, the General Data Protection Regulation (GDPR), and Spanish Organic Law 3/2018 on the Protection of Personal Data and Guarantee of Digital Rights, users are informed that the controller responsible for the processing of personal data collected through this website is:

AUTOS FLORES PREMIUM, S.L.
Trading name: Autos Flores
CIF: B26576603
Registered office: Avenida Sierrezuela, 28, Olisol 3, Casa 1, 29651 Mijas (Málaga), Spain
Telephone: +34 952 470 692
Email: info@autosflores.com
Website: www.autosflores.com

AUTOS FLORES PREMIUM, S.L. is responsible for processing the personal data provided by users and customers through the website, booking forms, email, telephone or other means used to request or contract our services.

2. Personal Data We May Process

Depending on the relationship with the user or customer, we may process the data necessary to manage enquiries, quotations, bookings and vehicle rental agreements.

This may include, among other information:

• First name and surname.

• Contact details, such as telephone number and email address.

• Identification details, such as identity document or passport.

• Driving licence information.

• Information relating to the booking and rental agreement.

• Data necessary for invoicing and payment.

• Flight details or delivery and return location details when necessary to provide the service.

• Communications with the customer relating to the booking or rental.

• Vehicle location data where the vehicle is equipped with geolocation systems, insofar as such data may be linked to the booking, rental agreement or user of the vehicle.

Only data that is necessary to manage the relationship with the user, provide the contracted service and comply with the corresponding legal obligations will be requested and processed.

3. Purposes of Processing

Personal data may be processed for the following purposes:

Managing enquiries and requests for information

To respond to enquiries, quotation requests or communications made through the website, email, telephone or other contact channels.

Managing bookings and rentals

To manage vehicle bookings, prepare and formalise rental agreements, organise vehicle deliveries and returns, and provide the services requested by the customer.

Customer service

To deal with enquiries, booking changes, incidents and communications relating to the contracted service.

Administrative and accounting management

To manage invoicing, payments, accounting and the corresponding administrative, tax and legal obligations.

Compliance with legal obligations

To process any data necessary to comply with the legal obligations applicable to vehicle rental activities.

Security and fraud prevention

To take the necessary measures to prevent fraudulent use, contractual breaches or unlawful activities connected with our services.

Security, location and fleet management

Where a vehicle is equipped with geolocation systems, location data may be processed where necessary for the security and protection of the vehicle, fleet management, assistance in the event of breakdowns or incidents, location of the vehicle in the event of theft or loss and, where necessary and proportionate, verification of contractual breaches relating to the use of the vehicle.

These systems are not intended to indiscriminately track the customer’s personal journeys, but rather to protect the vehicle, properly manage the contracted service and deal with justified situations related to the rental.

If the data is used for purposes other than those described above, the user will be informed in advance and, where necessary, consent will be requested.

4. Legal Basis for Processing

The legal basis for processing personal data will depend on the purpose for which the data is used.

When the user requests information or a quotation, processing is based on taking pre-contractual measures at the request of the data subject.

When a booking is made or a vehicle is rented, processing is necessary for the performance of the contract.

The processing of certain data relating to vehicle security, fleet management, assistance in the event of incidents or protection against fraudulent or unlawful use may be based on the performance of the contract and, where appropriate, on the legitimate interest of AUTOS FLORES PREMIUM, S.L. in protecting its vehicles, preventing fraud and properly managing its business activities, while always respecting the rights and interests of users.

Certain data may be processed in order to comply with legal obligations applicable to AUTOS FLORES PREMIUM, S.L.

Where consent is required by law, processing will be based on the consent given by the user, which may be withdrawn at any time.

Withdrawal of consent will not affect the lawfulness of processing carried out before consent was withdrawn.

5. Data Retention

Personal data will be retained for as long as necessary to manage the relationship with the user or customer and to provide the contracted services.

Once that relationship has ended, the data may be kept duly blocked for the legally established periods in order to deal with possible liabilities and comply with the corresponding tax, accounting, administrative or legal obligations.

Vehicle location data will be retained only for as long as necessary for the purposes for which it has been processed and, subsequently, for any periods required to deal with possible liabilities, incidents or claims, where applicable.

Where processing is based exclusively on consent, the data will be retained until the user withdraws that consent, without prejudice to any applicable legal retention obligations.

6. Recipients of Personal Data

Personal data will not be sold or transferred to third parties for commercial purposes.

However, data may be disclosed where necessary to provide the contracted service or where there is a legal obligation to do so.

Certain service providers working for AUTOS FLORES PREMIUM, S.L. may also need access to personal data in order to perform their functions, including providers of IT services, booking systems, web hosting, payment services, technological systems associated with vehicles, consultancy, accounting or other services necessary for the business.

These providers will process the data in accordance with the instructions of AUTOS FLORES PREMIUM, S.L. and in compliance with applicable data protection legislation.

Data may also be disclosed to public authorities, law enforcement agencies, courts, tribunals or other bodies where required by law.

7. International Data Transfers

Where technological service providers are used whose services involve transfers of data outside the European Economic Area, AUTOS FLORES PREMIUM, S.L. will adopt the safeguards required under applicable data protection legislation.

Where applicable, such transfers will be covered by adequacy decisions, Standard Contractual Clauses approved by the European Commission or other legally recognised mechanisms.

8. User Rights

Users may exercise the rights recognised under data protection legislation at any time:

• Access, to find out what personal data we process.

• Rectification, to request correction of inaccurate data.

• Erasure, to request deletion of personal data where applicable.

• Objection, to object to certain types of processing.

• Restriction of processing, in the circumstances provided for by law.

• Data portability, where applicable.

To exercise these rights, you may contact AUTOS FLORES PREMIUM, S.L. by email at:

info@autosflores.com

or by sending written correspondence to:

AUTOS FLORES PREMIUM, S.L.
Avenida Sierrezuela, 28, Olisol 3, Casa 1
29651 Mijas (Málaga), Spain.

The request must allow the identity of the data subject to be verified where necessary.

If you believe that your rights have not been properly addressed, you may also lodge a complaint with the Spanish Data Protection Agency (Agencia Española de Protección de Datos – AEPD).

9. Data Security

AUTOS FLORES PREMIUM, S.L. implements appropriate technical and organisational measures to protect personal data against loss, alteration, unauthorised access, disclosure or processing.

These measures are reviewed and adapted taking into account the nature of the data processed, the existing risks and the state of technology.

10. Accuracy of Data

The user guarantees that the information provided is accurate, complete and up to date and will be responsible for notifying any necessary changes.

Where data relating to third parties is provided, the user must ensure that they have sufficient legal grounds to provide such information.

11. Data Relating to Minors

The vehicle rental services offered by Autos Flores are intended for persons with the legal capacity to enter into a contract.

We do not intentionally seek to collect personal information relating to minors through this website, except where such information may be necessary in connection with a service contracted by their parents, guardians or legal representatives.

12. Cookies

This website uses cookies and similar technologies.

Information about the cookies used and the options available to manage them or withdraw consent can be found in our Cookie Policy.

13. Changes to this Privacy Policy

AUTOS FLORES PREMIUM, S.L. may update this Privacy Policy whenever necessary to reflect changes in legislation, the services offered or the way personal data is processed.