DOCUMENTATION AND REQUIREMENTS
For our full insurance coverage to apply, the main driver must meet the following requirements:
- Be between 25 and 80 years old.
- Hold a driving license with at least 2 years of validity.
- Present a credit card in the name of the main driver.
Drivers aged between 80 and 85 may drive the vehicle with full insurance by paying a supplement of €5 per day, with a maximum of €100 per booking.
Full insurance covers drivers aged:
- 25 to 80 years old, no supplement.
- 80 to 85 years old, with a supplement of €5 per day (max. €100 per rental).
Driving is not permitted outside these age ranges.
To collect the vehicle, the main driver must present all original documentation:
- Valid ID or passport.
- Valid driving license, with a minimum of 2 years’ validity.
- Digital or electronic licenses are not accepted.
- The license must be written in the Latin alphabet. Otherwise, a certified translation or international driving permit is required.
- Credit card in the name of the main driver.
Vehicle delivery is subject to all documentation being correct and valid.
BOOKINGS, MODIFICATIONS AND CANCELLATIONS
You can make your booking directly through our website, by email at info@autosflores.com or by phone at +34 952 470 692 (09:30 – 14:00 Monday to Friday)
In some cases, the booking may be pending confirmation.
You will receive an email within 24–48 hours confirming the booking or requesting additional information.
Full payment must be made no later than 24 hours before arrival.
Yes, as long as we have availability and you notify us in advance.
The extension does not require visiting the office, as it can be managed by email.
You can contact us by phone at +34 952 470 692 or by email at info@autosflores.com.
Yes, you can cancel or modify your booking free of charge up to 24 hours before your arrival. During Easter, July, August, September and Christmas, bookings for vehicles with more than 7 seats may be cancelled free of charge up to 5 days before the arrival date.
To do so, contact us by email at info@autosflores.com or by phone at +34 952 470 692..
Yes. During Easter, July, August, September and Christmas, bookings for vehicles with more than 7 seats may be cancelled free of charge up to 5 days before the arrival date..
The minimum rental period is 3 days and the maximum is 45 days. During Easter, July, August, September and Christmas, bookings for vehicles with more than 7 seats will have a minimum of 5 days.
For requests outside these periods, it will be necessary to contact us in advance by email at info@autosflores.com, where we will assess the feasibility of the rental.
If your flight is delayed, we will wait for you provided you have correctly indicated the flight number in your booking.
Vehicle delivery outside office hours has the following supplements:
• Before 09:00: €30
• From 23:01 to 02:00: €30
• From 02:01 to 03:30: €50
After 03:30 we will not be able to wait, and the vehicle must be collected the following day at our facilities.
The time taken into account is the vehicle delivery time, not the flight arrival time.
If you have already paid this supplement in your booking, no additional payment will be required.
Otherwise, if the delivery is within this time slot, the amount may be paid upon arrival.
This supplement is not company income, but a direct compensation to the employee who, exceptionally, waits outside their usual working hours to deliver the vehicle.
In case of flight cancellation, we would appreciate it if you notify us as soon as possible and, whenever possible, at least 24 hours in advance.
VEHICLES AND EXTRAS
You can choose the group but not the model. You will be assigned a car within the group you have selected.
Yes! Add a GPS to your reservation for only €3 a day.
No, we’re sorry, we don’t have roof racks.
Yes! Add chains to your reservation for €3 per day
You can add up to 3 additional drivers for free.
We have several types of chairs for the little ones:
Group 0 – Baby seat: Valid for babies up to 10kg, approximately up to 9 months
Group 1 – Child seat: Valid for children from 9kg to 18kg, approximately from 9 months to 4 years.
Group 2 – Elevator with backrest. Valid for children from 15 to 25kg, approximately from 4 to 6 years old.
Group 3 – Elevator. Valid for children from 22 to 36kg, approximately from 6 to 11 years old.
All of them free! Without any extra cost.
PAYMENT METHODS
You have the option to pay at the time of making the online reservation by credit or debit card. If you want to pay later, no problem, in the confirmation we send to your email there is a link to make the payment. Payment must be made at least 24 hours in advance of your arrival.
You can also pay on arrival, as long as you provide us with a credit card in advance to guarantee the reservation.
In any of the options, upon arrival a credit card (not debit) in the name of the driver will be requested.
We accept VISA and MASTERCARD as a form of payment and/or guarantee. We do not accept American Express.
We accept the payment of the vehicle rental by debit card presenting a credit card as a guarantee.
Yes, you can pay in cash upon arrival as long as the amount is less than €1,000, and that more than 24 hours before your arrival you have provided us with a credit card in the name of the driver (tel. +34 952 470 692)
No, it is not necessary to leave a deposit and we will not block your credit card either.
No, we do not block.
INSURANCE AND FUEL POLICY
All our prices already include all-risk insurance for drivers between 25 and 80 years of age. From the age of 22 to 25 and from 80 to 85, you could also drive the vehicle at full risk with a supplement of €5 per day.
Your rental includes full insurance. So in the event of an accident you will not have any extra charge.
Including wheels, mirrors, antennas, exterior damage, even if they are the driver’s fault as long as the driver does not act negligently (driving drunk, speeding, driving off the road…)
More information in Rental conditions.
In our case it is not necessary, since your rental already includes all-risk insurance.
The client is responsible for the payment of the fines that may have been incurred during the rental period. The landlord will charge the amount of €25 (VAT included) for management and processing costs, since he is obliged to communicate the client’s data to the relevant authorities as well as the data of the rental contract within the established legal term. This rate does not include the payment of the fine.
You don’t have to worry about anything, we take care of everything! We have a 24-hour telephone number (+34.651.819.074), so that in the event of a breakdown or accident you can contact us immediately. Our staff will personally respond to your emergency at any time, any day and will even receive our personal assistance if necessary.
And what does it cost if I need a replacement car? None! Remember that we work with real all-risk insurance.
Our fuel policy is simple; full – full We deliver the car with a full tank and you return it full. No fuel tanks. In the event that it is returned with less fuel, the missing fuel will be charged, plus a refueling service fee of €15.
Our rentals are with unlimited mileage, always within Andalusia.
No, our insurance is only for within Andalusia.
COLLECTION AND RETURN OF THE VEHICLE
No, we do not have an office at the airport.
Regarding the process of collecting our car at Malaga Airport, you should know that our service is immediate since our staff will be waiting for you upon arrival to deliver your car and will accompany you until you leave the airport car park. You will not have to wait long and tedious lines of clients and you will not have to take any type of courtesy vehicle to access your vehicle in a different place.
Once you have collected your luggage, go to the exit. Once outside, we will be waiting for you with an orange sign with your name. We will accompany you to the parking lot where your car is (about 50 meters). You must show your ID or passport, your credit card, and you will be given your contract and instructions. Then we will pay your ticket so you can leave the car park and start your vacation.
We also have a video so you don’t have any doubts about how to pick up your car: Click here.
Go to the EXIT, and in front of you, you will see our staff, who will be waiting for you with an orange sign with your name on it. We will accompany you to the parking lot where your car is. You must show your ID or passport, your credit card, and you will be given your contract and instructions. Then we will pay your ticket so you can leave the car park and start your vacation.
We also have a video so you don’t have any doubts about how to pick up your car: Click here.
Go to the EXIT, and in front of you, you will see our staff, who will be waiting for you with an orange sign with your name on it. We will accompany you to the parking lot where your car is. You must show your ID or passport, your credit card, and you will be given your contract and instructions.
We also have a video so you don’t have any doubts about how to pick up your car: Click here.
Our office in Fuengirola is located at:
Paseo Marítimo 63, Edif. Lubina I, L-2.
29640 Fuengirola. Malaga
See in Google Maps
Schedule:
From Monday to Thursday from 9:30 a.m. to 2:00 p.m. and from 4:00 p.m. to 7:00 p.m., and on Fridays from 10:00 a.m. to 6:00 p.m.
Also, if you need your vehicle at any other point on the Costa del Sol, we will help you too. You can put it in “notes” in your reservation, and we will contact you to inform you of the supplement.
Our flexible service and personal treatment allows us to provide you with the best possible service.
Park your car in the public car park (General Parking, blue “P” on the signs), in any space set aside for the general public (not rent-a-car parking, these are for large companies).
Once you have parked and taken your belongings, open the trunk, close the doors and deposit THE KEYS AND PARKING TICKET inside the trunk.
Then close the trunk and check that the car is locked.
If this doesn’t work and the car is not locked, you can slightly open a window, lock the car and drop the keys down the hole.
Please send an SMS or WHATSAPP with the license plate and the location of the vehicle to +34 651 819 074
We have an instruction video so you don’t have any doubts: Click here.
Park your car in the public car park (General Parking, blue “P” on the signs), in any space set aside for the general public (not rent-a-car parking, these are for large companies).
Once you have parked and taken your belongings, open the trunk, close the doors and deposit THE KEYS AND PARKING TICKET inside the trunk.
Then close the trunk and check that the car is locked.
If this doesn’t work and the car is not locked, you can slightly open a window, lock the car and drop the keys down the hole.
Please send an SMS or WHATSAPP with the license plate and the location of the vehicle to +34 651 819 074
We have an instruction video so you don’t have any doubts: Click here.
Please park your car in the public car park of the train station and leave the key and the ticket inside the car.
You can do this by locking the car while the trunk is open and leaving the key and ticket in the trunk.
If the car is still unlocked, you can close all the doors and leave one window slightly ajar and put the keys in the keyhole.
Please check that all doors are closed. Finally, please send an SMS or WHATSAPP with the license plate and the location of the vehicle to +34 651 819 074
We also have a video so you don’t have any doubts: Click here.
Please park your car in the public car park and leave the key inside the car.
You can do this by locking the car while the trunk is open and leaving the key in the trunk.
If the car is still unlocked, you can close all the doors and leave one window slightly ajar and put the keys in the keyhole.
Please check that all doors are closed. Finally, please send an SMS or WHATSAPP with the license plate and the location of the vehicle to +34 651 819 074
We also have a video so you don’t have any doubts: Click here.
CONTACT
If you have any further questions you can contact us by email info@autosflores.com or by calling +34.952470692. For emergencies we have our 24 hour telephone number +34 651 819 074.