DOCUMENTATION AND REQUIREMENTS
For our full insurance coverage to apply, the main driver must meet the following requirements:
- Be between 25 and 80 years old.
- Hold a driving license with at least 2 years of validity.
- Present a credit card in the name of the main driver.
Drivers aged between 80 and 85 may drive the vehicle with full insurance by paying a supplement of €5 per day, with a maximum of €100 per booking.
Full insurance covers drivers aged:
- 25 to 80 years old, no supplement.
- 80 to 85 years old, with a supplement of €5 per day (max. €100 per rental).
Driving is not permitted outside these age ranges.
To collect the vehicle, the main driver must present all original documentation:
- Valid ID or passport.
- Valid driving license, with a minimum of 2 years’ validity.
- Digital or electronic licenses are not accepted.
- The license must be written in the Latin alphabet. Otherwise, a certified translation or international driving permit is required.
- Credit card in the name of the main driver.
Vehicle delivery is subject to all documentation being correct and valid.
BOOKINGS, MODIFICATIONS AND CANCELLATIONS
You can make your booking directly through our website, by email at info@autosflores.com or by phone at +34 952 470 692 (09:30 – 14:00 Monday to Friday)
In some cases, the booking may be pending confirmation.
You will receive an email within 24–48 hours confirming the booking or requesting additional information.
Full payment must be made no later than 24 hours before arrival.
Yes, as long as we have availability and you notify us in advance.
The extension does not require visiting the office, as it can be managed by email.
You can contact us by phone at +34 952 470 692 or by email at info@autosflores.com.
Yes, you can cancel or modify your booking free of charge up to 24 hours before your arrival. During Easter, July, August, September and Christmas, bookings for vehicles with more than 7 seats may be cancelled free of charge up to 5 days before the arrival date.
To do so, contact us by email at info@autosflores.com or by phone at +34 952 470 692..
Yes. During Easter, July, August, September and Christmas, bookings for vehicles with more than 7 seats may be cancelled free of charge up to 5 days before the arrival date..
The minimum rental period is 3 days and the maximum is 45 days. During Easter, July, August, September and Christmas, bookings for vehicles with more than 7 seats will have a minimum of 5 days.
For requests outside these periods, it will be necessary to contact us in advance by email at info@autosflores.com, where we will assess the feasibility of the rental.
If your flight is delayed, we will wait for you provided you have correctly indicated the flight number in your booking.
Vehicle delivery outside office hours has the following supplements:
• Before 09:00: €30
• From 23:01 to 02:00: €30
• From 02:01 to 03:30: €50
After 03:30 we will not be able to wait, and the vehicle must be collected the following day at our facilities.
The time taken into account is the vehicle delivery time, not the flight arrival time.
If you have already paid this supplement in your booking, no additional payment will be required.
Otherwise, if the delivery is within this time slot, the amount may be paid upon arrival.
This supplement is not company income, but a direct compensation to the employee who, exceptionally, waits outside their usual working hours to deliver the vehicle.
In case of flight cancellation, we would appreciate it if you notify us as soon as possible and, whenever possible, at least 24 hours in advance.
VEHICLES AND EXTRAS
You may choose the vehicle group, but not a specific model.
You will be assigned a vehicle within the selected group or, if available, one from a higher group at no additional cost.
Yes. You can add a GPS to your booking for €3 per day.
No, unfortunately we do not provide roof racks or roof luggage carriers.
Yes. You can add snow chains to your booking for €3 per day.
You can add up to 2 additional drivers free of charge, provided they meet the age and documentation requirements.
We offer different child restraint systems, all free of charge, subject to availability:
• Group 0 – Baby seat:
For babies up to 10 kg, approximately up to 9 months.
• Group 1 – Child seat:
For children from 9 to 18 kg, approximately from 9 months to 4 years.
• Group 2 – Booster seat with backrest:
For children from 15 to 25 kg, approximately 4 to 6 years old.
• Group 3 – Booster seat:
For children from 22 to 36 kg, approximately 6 to 11 years old.
We have some seats with ISOFIX and/or rear-facing systems, but not in all models or categories.
If you specifically require ISOFIX or rear-facing, it is essential to request it at the time of booking so we can confirm availability.
Yes, as long as they are requested in advance.
Yes, provided it is done before your arrival. You can request it by email at info@autosflores.com
Yes, all our vehicles have air conditioning and radio/USB
Some of our vehicles have Apple CarPlay. However, we cannot guarantee this feature. You may indicate it as a preference in your booking and we will do our best to assign a vehicle that includes it, subject to availability.
Some of our vehicles have sensors/cameras. However, we cannot guarantee this feature. You may indicate it as a preference in your booking and we will do our best to assign a vehicle that includes it, subject to availability.
Yes. Our fleet includes vehicles with ECO, C and B environmental labels, depending on the model and selected group.
If the customer expressly requests an ECO category vehicle, we guarantee that the assigned vehicle will have an ECO label, allowing access to most low-emission zones in accordance with current regulations.
Yes. For safety, fleet control and assistance purposes, our vehicles are equipped with geolocation systems.
PAYMENT METHODS
You can pay for your booking in the following ways:
• Online payment at the time of booking, by credit or debit card.
• Later payment via the link we will send you by email with the booking confirmation.
• Payment upon arrival, provided you have previously supplied a credit card to guarantee the booking.
To guarantee the booking, payment must be made no later than 24 hours before your arrival.
In all cases, upon arrival a credit card (not debit) in the name of the main driver will be required.
We accept VISA and MASTERCARD as payment and/or guarantee.
We do not accept American Express.
Yes, you can pay the rental amount with a debit card, provided you present a credit card in the name of the main driver as a guarantee.
No. The guarantee card must always be in the name of the main driver stated in the contract. Third-party cards are not accepted as a guarantee.
Yes, cash payment is accepted up to a maximum of €1,000, provided that:
• You have supplied a credit card in the name of the main driver at least 24 hours in advance.
• You contact us in advance to arrange it (+34 952 470 692).
No. The rental price is the same regardless of the payment method used
No. There is no need to leave any deposit, nor do we make blocks or holds on the credit card.
No, we do not block.
Yes. During Easter, July, August, September and Christmas, bookings for vehicles with more than 7 seats must be paid at least 5 days before the arrival date, with at least the first rental day being mandatory.
A credit card is required as a guarantee to properly manage possible fines, subsequent charges, damages not covered by insurance or contractual breaches, in accordance with rental conditions.
Debit cards do not allow this type of management and are therefore not valid as a guarantee.
Yes, you can request an invoice in the name of any person or company you prefer, regardless of the contract holder. Simply indicate it in the booking form or contact us by email.
Yes, the invoice may be issued in the name of another person or company. This does not affect the contract, which must always be in the name of the main driver.
If fines, refuelling charges, special cleaning, damages not covered by insurance or any other expense attributable to the customer arise, they may be charged directly to the credit card provided as a guarantee.
INSURANCE AND FUEL POLICY
All our rentals include full insurance with no excess within Andalusia.
The insurance covers, provided there is no misuse or negligence:
• Exterior damage to the vehicle.
• Wheels, windows, mirrors, antennas and bodywork.
• Damage even if the driver is responsible for the accident.
The insurance does not cover damage resulting from negligent driving or misuse, such as:
• Driving under the influence of alcohol or drugs.
• Speeding.
• Driving on unsuitable roads.
• Damage to the interior of the vehicle.
• Unauthorized use of the vehicle.
You can consult the full details in our General Rental Conditions.
“No excess” means that you will not have to pay anything in the event of damage or accident, provided the vehicle has been used correctly and there is no negligence or misuse.
Unlike other rentals, there is no minimum amount payable by the customer for damage covered by the insurance.
If the incident is covered by full insurance, Autos Flores assumes the full cost, with no additional charges for the customer.
Please remember that the insurance does not cover damage resulting from misuse or negligence (for example, driving under the influence of alcohol, damage to the interior of the vehicle, incorrect refuelling or driving outside permitted areas).
It is not necessary to carry out a visual inspection at the time of collection or return, as the rental includes full insurance with no excess.
The vehicle is checked afterwards, paying special attention to:
• Fuel level.
• Damage not covered by the insurance (especially interior damage).
• Misuse of the vehicle.
The customer is responsible for paying all fines or penalties incurred during the rental period.
Autos Flores will apply a charge of €25 (VAT included) for administrative handling and processing, which does not include payment of the fine.
Do not worry, we will take care of everything.
We have a 24-hour assistance phone:
+34 651 819 074
In case of breakdown or accident:
• Contact us immediately.
• Our staff will assist you personally and indicate the steps to follow.
• If it is a breakdown or accidental incident (without negligence), the insurance includes towing and alternative transport.
No.
If necessary, the replacement vehicle has no additional cost, provided the incident is covered by the insurance.
Yes, within Andalusia.
No.
All our rentals include unlimited mileage within Andalusia.
No.
The insurance is valid exclusively within Andalusia.
Gibraltar is not considered Andalusia and is not insured, nor is Portugal or other areas outside this region.
Leaving Andalusia without authorization implies:
• Total loss of insurance coverage.
• Additional charges for breach of contract.
No. The lessor is not responsible for items forgotten, lost or stolen inside the vehicle during or after the rental.
Our policy is full-to-full. The vehicle is delivered with a full tank and must be returned full.
If the vehicle is returned with less fuel, the missing fuel will be charged and a refuelling fee of €15 will be applied.
We do not offer a prepaid fuel option.
Incorrect refuelling is not covered by the insurance, as it is considered misuse of the vehicle.
In case of refuelling error (for example, petrol in a diesel vehicle or vice versa), the CUSTOMER will be responsible for all resulting costs, including, among others:
• Draining and cleaning the tank.
• Repair of possible mechanical damage.
• Towing or assistance costs.
• Days the vehicle is out of service.
Therefore, we recommend always checking the type of fuel indicated in the vehicle before refuelling.
VEHICLE PICK-UP AND RETURN AT MALAGA AIRPORT
No, we do not have a physical office at the airport. We offer a personalised delivery and collection service directly at the airport, with no transfers or queues.
Our service is fast and personalised. Upon arrival at the airport, one of our employees will be waiting to deliver the vehicle and accompany you to the exit of the car park.
Pick-up process:
- After collecting your luggage, go to the terminal exit.
- Once outside, we will be waiting next to a small lighthouse with an orange sign displaying your name.
- We will accompany you to the parking area where your vehicle is located (approx. 50 metres).
- You must present:
o ID or passport
o Credit card in the name of the main driver - We will provide the contract and basic vehicle instructions.
- We will pay the parking ticket so you can exit and start your journey without waiting.
You will not need to queue, take shuttle buses, or go to external offices.
We also have an explanatory video so you have no doubts about the pick-up process: Click here.
Do not worry. We monitor your arrival using the flight number provided in your booking.
If your flight is early or delayed, we will be aware and wait for your arrival, provided the flight number is correct.
Airport service hours and supplements:
Pick-ups at the airport:
• 09:00 to 22:30 → Free
• 22:30 to 02:00 → €30 supplement
• 02:00 to 03:30 → €50 supplement
• After 03:30 → Delivery not possible
Returns at the airport:
• 09:00 to 22:30 → Free
• 22:30 to 08:30 → €15 supplement
The relevant time is the vehicle pick-up or return time, not the flight arrival time.
If this supplement has already been paid in your booking, you will not need to worry about anything. Otherwise, it can be paid upon arrival.
Sometimes our staff may be accessing the parking area or assisting other customers arriving at the same time.
Before calling, please:
- Watch the instruction video.
- Go to the indicated meeting point.
- Make sure there is no employee waiting with your name.
If after checking you cannot locate our staff, contact our 24-hour emergency number: +34 651 819 075.
Yes, with the following schedules and supplements:
Pick-ups at the airport:
• 09:00 to 22:30 → Free
• 22:30 to 02:00 → €30 supplement
• 02:00 to 03:30 → €50 supplement
• After 03:30 → Delivery not possible
Returns at the airport:
• 09:00 to 22:30 → Free
• 22:30 to 08:30 → €15 supplement
The relevant time is the vehicle pick-up or return time, not the flight arrival time.
If the supplement has already been paid, no further action is required. Otherwise, it can be paid upon arrival.
The return is very simple:
- Remember to refill the fuel before returning.
- Park the vehicle in the airport public parking (General Parking, marked with a blue “P”).
Do not use parking spaces reserved for car rental companies. - Remove your belongings from the vehicle. Leave the parking ticket on the dashboard.
- Leave a window slightly open, lock the vehicle and drop the keys inside.
Finally, send an SMS or WhatsApp with the registration number and vehicle location to +34 651 819 074.
We also have an explanatory video for the return process: Click here.
• If you arrive earlier, there is no problem. Follow the usual return procedure.
• If you plan to return the vehicle later, it is important to inform us in advance, as the car may be reserved for another customer.
Please note that returning the vehicle outside the contracted time may incur an additional charge.
VEHICLE PICK-UP AND RETURN IN FUENGIROLA
Our office in Fuengirola is located at:
Calle Poeta Salvador Rueda, 93, (Plaza Pedro Cuevas) Los Boliches – 29640 Fuengirola (Málaga)
Office hours:
Monday to Friday from 09:30 to 14:00.
If you need to return the vehicle outside office hours, there is no problem. The procedure is as follows:
- Remember to refill the fuel before returning.
- Park the car in front of Hotel Ilunion Fuengirola or near our office, in a permitted area.
- Deposit the keys in the designated mailbox located outside the office.
- Send us a WhatsApp message to +34 651 819 074 with a photo of the vehicle location.
If necessary, we will take care of placing a parking ticket in the blue zone.
To collect your car outside normal hours, please contact us in advance at info@autosflores.com and we will confirm whether it is possible.
VEHICLE PICK-UP AND RETURN AT MARÍA ZAMBRANO
No, we do not have a physical office at the station. We offer a personalised delivery and collection service directly at the station, without transfers or queues.
Go to the main hall of the station. After passing the security control, our staff will be waiting in front of you with an orange sign displaying your name.
We will accompany you to the parking area where your vehicle is located. You must present your ID or passport and a credit card in the name of the driver. You will be given the contract and the necessary instructions. We will then pay the parking ticket so you can exit and start your journey.
We also have an explanatory video so you have no doubts about the pick-up process: Click here.
The return is very simple:
- Remember to refill the fuel before returning.
- Park the vehicle in the station’s public parking.
Do not use spaces reserved for car rental companies. - Remove all your belongings and leave the parking ticket on the dashboard.
- Leave a window slightly open, lock the vehicle and drop the keys inside.
Finally, send an SMS or WhatsApp with the registration number and vehicle location to +34 651 819 074.
We also have an explanatory video for the return process: Click here.
Please contact us at +34 651 819 074 to coordinate the delivery.
Sometimes our staff may be accessing the parking area or assisting other customers who have arrived at the same time.
Before calling, please:
- Watch the instruction video.
- Go to the indicated meeting point.
- Make sure there is no employee waiting with your name.
If after these checks you cannot locate our staff, contact our 24-hour emergency number: +34 651 819 075.
Pick-ups at María Zambrano (Monday to Saturday):
• From 09:00 to 21:30 → Free
• Outside these hours → Delivery not possible
• Sundays → No deliveries
Returns at María Zambrano:
• From 09:00 to 21:30 → Free
• From 21:30 to 08:30 → €15 supplement
• If you arrive earlier, there is no problem. Follow the usual procedure.
• If you plan to return the vehicle later, it is important to inform us in advance, as the car may be reserved for another customer.
Please note that returning the vehicle outside the contracted time may incur an additional charge.
VEHICLE PICK-UP AND RETURN IN OTHER LOCATIONS
Yes, we offer a delivery and collection service with a supplement depending on the area:
• Fuengirola: €15
• Mijas / Torremolinos / Benalmádena: €25
• Marbella: €70
This service is subject to prior confirmation by us, depending on staff availability.
For other locations within the Costa del Sol, you can contact us at info@autosflores.com.
Unfortunately, we do not offer this service outside the Costa del Sol.
No. As this is a highly personalised service requiring staff travel, it must be prepaid before the delivery date.
A member of our team (orange uniform) will come to the agreed place, date and time.
For the delivery of the vehicle you must present:
• ID or passport
• Credit card in the name of the main driver
We will provide the rental contract and basic vehicle instructions.
The return is very simple:
- Remember to refuel the vehicle before returning (full–full policy).
- Park the vehicle correctly in an area with easy access for our staff.
o If the vehicle is in a parking facility and cannot be parked outside, please contact us. - Remove all your belongings from the vehicle.
- Leave a window slightly open, lock the vehicle and drop the keys inside.
Finally, send an SMS or WhatsApp with the registration number and vehicle location to +34 651 819 074.
Our staff will collect the vehicle as soon as possible.
Our staff will wait a courtesy period of 30 minutes.
After this time, the staff will leave and we will contact you to arrange a new delivery or return method.
The supplement paid for the delivery or collection service will not be refunded.
We usually require a minimum of 48 hours in advance to organise and confirm this service.
Home deliveries are usually carried out within the following approximate time slots: 10:00 and 14:00.
These times may vary depending on the location and staff availability.
Returns are more flexible and are coordinated in advance with the customer.
CONTACT
If you have any further questions you can contact us by email info@autosflores.com or by calling +34.952470692. For emergencies we have our 24 hour telephone number +34 651 819 074.