DOCUMENTATION AND REQUIREMENTS
To rent a vehicle with Autos Flores, the customer must meet the following requirements:
- Be between 25 and 80 years old.
- Hold a valid driving licence with at least 2 years of driving experience.
- Provide the required identification documents.
- Have a valid credit card in the name of the person signing the rental agreement, which will be requested as a contractual guarantee.
Drivers aged 81 to 85 may rent a vehicle subject to a surcharge of €5 per day, up to a maximum of €100 per rental.
The standard age range for renting a vehicle with Autos Flores is 25 to 80 years old.
Drivers aged 81 to 85 may also rent a vehicle subject to a surcharge of €5 per day, up to a maximum of €100 per rental.
All drivers must hold a valid driving licence with at least 2 years of driving experience.
When collecting the vehicle, you must provide:
- A valid driving licence.
- A passport or valid identification document.
- A valid credit card in the name of the person signing the rental agreement.
Additional drivers must also provide their valid driving licence and identification document.
Autos Flores does not normally block a security deposit on the credit card. The card details are requested as a contractual guarantee in accordance with the rental terms.
BOOKINGS, MODIFICATIONS AND CANCELLATIONS
You can make a reservation directly through our website, where you can select the vehicle, rental dates and pick-up location.
If you need assistance, have a special request or would prefer us to prepare a personalised quote, you can also contact Autos Flores:
Office: +34 952 470 692
WhatsApp: +34 651 819 074
Email: info@autosflores.com
Once we receive your request, Autos Flores will confirm availability and provide you with the necessary steps to complete your reservation.
If you make a reservation through our website and complete the online payment, your reservation is automatically confirmed, and you will receive confirmation by email.
If you submit a reservation request or receive a quotation without making the payment, your request will remain pending until our team checks availability and confirms it manually.
In these cases, we try to respond as soon as possible. Requests received at weekends or outside our office hours may take a little longer to be reviewed.
Important: A pending request or quotation is not considered a confirmed reservation until you receive confirmation from Autos Flores.
Yes, subject to availability and provided that you contact us in advance.
To request an extension, please contact Autos Flores directly by email, telephone or WhatsApp. Once availability has been checked, Autos Flores must expressly confirm the extension.
If the extension is accepted, our team may send you a link by email or WhatsApp to complete or sign the necessary documentation online.
The customer may not extend the rental unilaterally. The extension is only valid once it has been accepted by Autos Flores and, where applicable, once the steps indicated in the link provided have been completed.
Office: +34 952 470 692
WhatsApp: +34 651 819 074
Email: info@autosflores.com
You can cancel or change your reservation free of charge up to 24 hours before the scheduled arrival time, except where special conditions apply to certain periods or specific vehicle categories.
To cancel or change a reservation, please contact Autos Flores by email, telephone or WhatsApp so that your request is properly recorded.
Important: If the cancellation is made outside the free cancellation period or the customer does not arrive, the charges established in the General Rental Terms and Conditions and on the booking page may apply.
Yes. During Easter, July, August, September and Christmas, reservations for vehicles with more than 7 seats may be cancelled free of charge up to 5 days before the scheduled arrival date, where indicated at the time of booking.
f your flight is delayed, we will always try to wait for you whenever possible. It is therefore very important that you provide the correct flight number when making your reservation, as this allows us to check for possible changes to your arrival time.
For vehicle deliveries outside our normal opening hours, the following late-arrival charges may apply:
- From 23:00 to 02:00: €30
- From 02:00 to 03:30: €50
From 03:30 onwards, we do not normally carry out new vehicle deliveries. In this situation, we will contact you to arrange delivery on the following day.
The applicable surcharge will always depend on the actual time the vehicle is delivered, not the scheduled arrival time of the flight.
If the surcharge has already been included and paid with your reservation, you will not have to pay it again if the vehicle is delivered within the same time period. The corresponding adjustment may be made if the actual delivery time falls within a different period.
If your flight is cancelled or significantly delayed, please contact us as soon as possible by telephone or WhatsApp so that we can rearrange the delivery.
The standard minimum rental period is 3 days.
During Easter, July, August, September and Christmas, reservations for vehicles with more than 7 seats have a minimum rental period of 5 days.
Reservations of up to 45 days can be made through the website. This is a technical limit and does not necessarily mean that a longer rental is unavailable.
If you need a vehicle for more than 45 days, please contact Autos Flores so that we can prepare a reservation adapted to the dates requested.
VEHICLES AND EXTRAS
Bookings are made by vehicle group or category, not by a specific make, model, colour or registration number.
The photos and models shown on our website are for illustrative purposes and represent vehicles belonging to the selected group.
Autos Flores will always try to provide a vehicle from the reserved group. If this is not possible due to availability, we may provide another vehicle with similar or higher specifications at no additional cost.
The specifications shown for each group are guaranteed. For example, if you book an automatic vehicle, you will receive an automatic vehicle; if you book a manual vehicle, it will remain manual.
If you specifically need a particular feature, please contact us and we will let you know what options are available.
Yes. You can add a GPS device to your booking for €3 per day, subject to availability.
No, unfortunately, we do not provide roof racks or roof boxes.
Yes. You can add snow chains to your booking for €3 per day, subject to availability.
You can add up to 2 additional drivers free of charge, provided they meet the required age and documentation requirements.
We provide different types of approved child restraint systems, free of charge and subject to availability. To make booking easier, at Autos Flores we classify them into the following groups:
- Group 0 – Baby seat: for babies and very young children.
- Group 1 – Child seat: for older children who no longer use a baby seat.
- Group 2 – High-back booster seat: for children who need a booster seat while still requiring side support and a backrest.
- Group 3 – Booster seat: for taller children who still require a child restraint system.
To help us select the most suitable option, please indicate the child’s height when making your booking and, if necessary, their weight and age.
We also have some ISOFIX child seats and certain rear-facing models, subject to availability and compatibility with the vehicle.
The number of child seats or booster seats we can provide will depend on the capacity and configuration of the vehicle booked, as all seats must be installed correctly and safely.
Extras are subject to availability. We recommend requesting them as far in advance as possible so that they can be confirmed before the vehicle is delivered.
If you need a specific extra, please indicate it when making your booking and Autos Flores will check its availability.
Yes, subject to availability. You can request changes or add extras after making your booking by contacting Autos Flores by email, phone or WhatsApp.
Our team will check availability and confirm any changes before the vehicle is delivered.
Yes, our vehicles are equipped with air conditioning and an audio system. The availability of a USB connection or other specific connectivity options may vary depending on the vehicle model assigned.
For this reason, we do not guarantee exactly the same equipment across the entire fleet.
Some vehicles are equipped with parking sensors and/or a rear-view camera, but this equipment depends on the specific model assigned and cannot be guaranteed.
You can indicate this as a preference when making your booking and we will do our best to assign you a vehicle with this feature, subject to availability.
Some of our vehicles have sensors/cameras. However, we cannot guarantee this feature. You may indicate it as a preference in your booking and we will do our best to assign a vehicle that includes it, subject to availability.
Our vehicles have the environmental sticker corresponding to their registration and characteristics. Some models have an ECO sticker, while others may have a different environmental classification.
Access to Low Emission Zones (ZBE) depends on the regulations in force in each municipality and on the environmental sticker of the vehicle assigned.
If you need to drive in a specific area, please let us know when making your booking and we can advise you on the most suitable type of vehicle, subject to availability.
Yes. Our vehicles may be equipped with geolocation systems used for purposes related to vehicle security and protection, fleet management, assistance in the event of incidents, and location in the event of theft or loss.
The processing of data associated with these systems is carried out in accordance with our Privacy Policy.
PAYMENT METHODS
You can pay for your booking using:
- Online payment through the link or payment gateway provided by Autos Flores.
- Visa or Mastercard.
- Bank transfer, upon prior request for our current bank details.
- Cash, within the limits established by current Spanish legislation.
In certain cases, Autos Flores may authorise payment upon arrival, provided this has been agreed in advance.
To guarantee your booking and help us organise the service, we recommend making payment in advance and, when indicated on your booking, at least 24 hours before arrival.
Important: Payment for the booking is separate from the credit card requested as a contractual guarantee. To complete the rental agreement, a valid credit card in the name of the rental agreement holder is required. No amount is blocked as a deposit or excess.
We accept Visa and Mastercard as methods of payment and/or as a contractual guarantee. We do not accept American Express.
Yes. You can pay for the rental by debit card.
However, to complete the rental agreement, a valid credit card in the name of the rental agreement holder is required as a contractual guarantee.
Autos Flores does not block any amount on this card as a deposit or excess.
Yes. You can pay in cash, provided that the payment is within the limits and requirements established by current Spanish legislation.
Cash payment does not replace the contractual guarantee. To complete the rental agreement, a valid credit card in the name of the rental agreement holder will be required.
If you wish to pay in cash, we recommend informing Autos Flores in advance so that we can properly arrange the vehicle handover and payment.
No. Autos Flores does not require a deposit and does not block any amount on your credit card as a deposit or excess.
To complete the rental agreement, a valid credit card in the name of the rental agreement holder is required. It is used solely as a contractual guarantee for any possible charges duly justified under the rental terms and conditions.
No. We do not block or place a hold on any amount on your credit card.
The card is requested solely as a contractual guarantee, not as a deposit or excess
Yes. During Easter week, July, August, September and Christmas, bookings for vehicles with more than 7 seats must be paid at least 5 days before the arrival date.
At a minimum, the amount corresponding to the first day of the rental must have been paid within this period.
Autos Flores may apply different specific conditions where these have been expressly agreed and confirmed with the customer.
The credit card is requested solely as a contractual guarantee for the rental.
Where applicable, it may be used to process duly justified charges arising from fines, failure to refuel, loss of or damage to keys, damage not covered by the insurance due to a breach of the rental terms and conditions, etc.
Debit cards may be used to make payment, but they are not accepted as the standard contractual guarantee.
Autos Flores does not block or place a hold on any amount on the credit card provided as a guarantee
Yes. You can request an invoice for the rental in the name of the appropriate person or company.
To issue the invoice correctly, we will need the full billing details of the invoice holder.
You can request it when making your booking or afterwards by contacting Autos Flores by email:
Yes. The invoice can be issued in the name of another person or company. This does not affect the rental agreement, which must always be in the name of the main driver.
If, after the vehicle has been returned, an outstanding amount is identified, Autos Flores may make subsequent charges, provided they are duly justified and are covered by the General Rental Terms and Conditions or the rental agreement.
These charges may include, for example:
- fines and administration fees;
- missing fuel;
- special cleaning;
- lost or damaged keys;
- damage not covered by the insurance;
- breaches of the rental terms and conditions.
The credit card provided as a contractual guarantee may only be used for these justified charges.
If a subsequent charge is made, it must relate to a genuine and justified item connected with the rental.
INSURANCE AND FUEL POLICY
All our rentals include fully comprehensive insurance with no excess for damage covered as a result of the normal and authorised use of the vehicle, provided that the rental agreement terms and conditions are respected.
Among other things, it may cover damage to the vehicle caused by a collision, theft, accidental fire or vandalism, as well as third-party liability as required by law.
The insurance does not cover damage resulting from prohibited use of the vehicle, driving by unauthorised persons, serious negligence or breach of the rental terms and conditions. Nor does it cover costs related to items such as fines, failure to refuel, loss of keys or special cleaning.
If there is any doubt following an incident, Autos Flores will review the circumstances and the applicable coverage.
“No excess” means that, when damage is covered by the insurance and the vehicle has been used normally and as authorised, the customer does not have to pay an initial fixed amount for that damage.
Unlike other rental companies, there is no excess amount payable by the customer for covered damage.
This does not mean that any damage or expense is included. For example, damage resulting from prohibited use, driving by an unauthorised person, serious negligence or breach of the rental terms and conditions is excluded, as are items that are not part of the insurance, such as fines, failure to refuel, loss of keys or special cleaning.
It is not necessary to carry out an exhaustive inspection of minor previous damage when collecting or returning the vehicle, as covered damage is included under the fully comprehensive insurance with no excess.
Autos Flores may record the general condition of the vehicle, the fuel level and any relevant incidents before or after the rental.
When returning the vehicle, we will pay particular attention to:
- the fuel level;
- any fines incurred that are not covered by the insurance, especially those relating to the interior;
- the condition of the keys, documentation and equipment;
- possible signs of prohibited use or breach of the rental terms and conditions.
If the customer notices any significant issue when receiving the vehicle, we recommend informing Autos Flores so that it can be recorded.
The customer is responsible for any fines, penalties or traffic offences committed during the period in which they use the vehicle.
When Autos Flores receives notification of an offence committed during the rental period, it may provide the competent authority with the necessary details to identify the driver or responsible party.
For each fine that requires administrative processing by Autos Flores, a €25 administration fee will be charged, regardless of the amount of the fine itself.
The €25 fee covers administration and processing costs only and does not include payment of the fine itself.
In the event of a breakdown, accident, damage, theft or any other significant incident, contact Autos Flores immediately or as soon as reasonably possible and follow our instructions.
We have a 24-hour assistance telephone number: +34 651 819 074.
Autos Flores will provide assistance and, depending on the circumstances, may arrange:
- roadside assistance;
- a tow truck;
- repairs;
- a replacement vehicle;
- alternative transport.
If the incident is the result of an error, negligence, improper use or breach of the rental terms and conditions, assistance will not automatically cease, but the customer may be charged the corresponding direct and reasonable costs.
In the event of an accident, whenever possible, provide the details of third parties, witnesses, photographs, an accident statement and, where appropriate, information or intervention from the police.
Before arranging a tow truck, repair, taxi or any other service yourself for which you intend to request reimbursement, contact Autos Flores whenever reasonably possible.
No.
If necessary, the replacement vehicle has no additional cost, provided the incident is covered by the insurance.
Yes, within Andalusia.
No. Our rentals include unlimited mileage during the rental period, provided that the vehicle is used within the authorised territory, which is Andalusia.
There is no daily mileage limit and no additional mileage charge for driving within Andalusia
No. Autos Flores vehicles are authorised to be driven exclusively within Andalusia.
Leaving Andalusia is not permitted, and entering Gibraltar is expressly prohibited.
Leaving the authorised territory constitutes a breach of the rental terms and conditions and may result in the charges specified in the rental agreement, as well as any direct costs that may arise.
Outside Andalusia, Autos Flores does not guarantee its usual roadside assistance service, and insurance coverage will depend on the policy terms and the circumstances of the incident.
Autos Flores may provide a replacement vehicle free of charge when necessary and available, depending on the circumstances of the incident.
If the incident is covered and results from the normal and authorised use of the vehicle, the replacement vehicle will not incur any additional cost for this service.
If the incident is the result of an error, negligence, misuse or breach of the rental terms and conditions, Autos Flores will still provide assistance, but the corresponding direct and reasonable costs may subsequently be charged.
The availability and characteristics of the replacement vehicle will depend on the fleet available at that time.
Yes. Autos Flores provides 24-hour assistance for incidents involving the vehicle within the authorised territory, which is Andalusia.
In the event of a breakdown, accident or other important incident, please contact us on our assistance number:
Depending on the circumstances, we can arrange roadside assistance, a tow truck, repairs, a replacement vehicle or alternative transport.
If the incident results from an error, negligence, misuse or breach of the rental terms and conditions, assistance will still be provided, although the corresponding direct and reasonable costs may subsequently be charged.
Outside Andalusia, Autos Flores does not guarantee its usual roadside assistance service.
No.
Personal belongings left in the vehicle are not covered by the vehicle insurance, and Autos Flores is not responsible for items forgotten, lost, damaged or stolen during or after the rental period.
We recommend not leaving valuables visible inside the vehicle and checking the vehicle before returning it.
If we find any belongings after the vehicle has been returned, we will try to contact the customer and assist with their recovery whenever possible.
.
Our fuel policy is full-to-full. The vehicle is provided with a full tank and must be returned with the same fuel level.
If the vehicle is returned with less fuel than when it was provided, the following will be charged:
- the cost of the missing fuel;
- a €15 refuelling service fee.
We do not offer a prepaid fuel option.
VEHICLE PICK-UP AND RETURN AT MALAGA AIRPORT
No. Instead, we offer a personalised vehicle pick-up and return service directly at the airport, so there is no need to travel to an external office or use a shuttle bus.
Our staff meet the customer at the designated meeting point to hand over or collect the vehicle in a simple and direct way.
This reinforces one of our main advantages over companies that use shuttle services: no off-airport office, no shuttle bus and no queues.
Our vehicle collection service at Málaga Airport is direct and personalised. Upon arrival, one of our staff members will be waiting to accompany you to the vehicle.
Collection process:
- After collecting your luggage, make your way to the terminal exit.
- At the designated meeting point, a member of our staff will be waiting next to the small lighthouse outside, identified by an Autos Flores orange T-shirt.
- They will accompany you to the car park where the vehicle is located.
- To complete the handover, you will need to present:
- ID card or passport;
- valid driving licence;
- valid credit card in the name of the rental agreement holder, as a contractual guarantee.
- We will review the documentation and the basic vehicle instructions with you.
- Autos Flores will provide you with the corresponding parking ticket so that you can exit the car park and start your journey.
There is no need to travel to an off-airport office or use a shuttle bus.
We also have an explanatory video showing the meeting point and collection process.
Yes, we also offer service at Málaga Airport outside our usual hours, with the following surcharges:
Airport pick-ups
- From 09:00 to 22:30 – no surcharge.
- From 22:30 to 02:00 – €30 surcharge.
- From 02:01 to 03:30 – €50 surcharge.
- After 03:30 – no new vehicle pick-ups are carried out; the vehicle will be delivered the following day.
Airport returns
- From 09:00 to 22:00 – no surcharge.
- From 22:00 to 08:30 – €15 surcharge.
The time taken into account is the actual vehicle pick-up or return time, not only the scheduled flight arrival time.
If the surcharge has already been paid with the booking, it will not be charged again.
Returning the vehicle at Málaga Airport is simple and there is no need to visit an office.
Before returning the car:
- Refuel the vehicle so that it is returned with the same fuel level as when it was delivered.
- Park it in the airport public car park (General Parking, marked with a blue “P”), following the instructions provided by Autos Flores.
- Remove all your personal belongings.
- Leave the parking ticket inside the vehicle.
- Lock the vehicle following the instructions provided for returning the keys.
Once parked, send us a WhatsApp message at +34 651 819 074 with:
- the vehicle registration number;
- the location or area where it has been parked.
If the vehicle is returned outside normal hours, the corresponding surcharge will apply where applicable.
We also have an explanatory video showing how to return the vehicle at Málaga Airport.
Don’t worry. If you have provided us with your flight number, Autos Flores can check for possible early arrivals or delays.
If your flight time changes, is brought forward, delayed or cancelled, we recommend letting us know as soon as possible by phone or WhatsApp so that we can reorganise the vehicle handover.
The actual vehicle handover time will determine the applicable surcharge:
- from 22:30 to 02:00 – €30 surcharge;
- from 02:01 to 03:30 – €50 surcharge;
- after 03:30 – no new vehicle handovers are carried out; the vehicle will be delivered the following day.
If the surcharge has already been paid with the booking, it will not be charged again.
Occasionally, our staff may be accessing the car park or assisting other customers who have arrived at the same time.
Before calling:
- Check the pick-up instructions video.
- Go to the designated meeting point next to the small lighthouse outside.
- Check whether our staff member is waiting there wearing an Autos Flores orange T-shirt.
If you still cannot find our staff after checking, please contact our 24-hour assistance number:
If you return the vehicle before the scheduled time, there is no problem. You can follow the usual return procedure.
It is important that, when you permanently leave the vehicle, you notify us by WhatsApp or phone, confirming that the vehicle has been returned and sending us its location.
The return will not be considered notified until Autos Flores receives this notification.
If you park the vehicle early to leave your luggage, run errands or remain at the airport, but do not inform us until several hours later, the actual return time will be considered the time when you notify us that the vehicle has been permanently returned, as Autos Flores may incur parking and organisational costs during that period.
If you expect to return the vehicle later than the time stated in the rental agreement, please let us know in advance. A short delay notified in advance does not automatically result in a penalty, but the applicable charges may apply for additional rental time, parking, supplements or returns outside normal hours, where appropriate.
To notify us of the return or any change, please contact us on +34 651 819 074.
possible
Returns at the airport:
• 09:00 to 22:30 → Free
• 22:30 to 08:30 → €15 supplement
The relevant time is the vehicle pick-up or return time, not the flight arrival time.
If the supplement has already been paid, no further action is required. Otherwise, it can be paid upon arrival.
VEHICLE PICK-UP AND RETURN IN FUENGIROLA
Our office in Fuengirola is located at:
Calle Poeta Salvador Rueda, 93, (Plaza Pedro Cuevas) Los Boliches – 29640 Fuengirola (Málaga)
Office hours:
Monday to Friday from 09:30 to 14:00.
Outside these hours, pick-ups or returns must be arranged and confirmed in advance by Autos Flores.
If you need to return the vehicle outside office hours, you can do so by following these instructions:
- Refuel the vehicle so that it is returned with the same fuel level as when it was delivered.
- Park the car in front of Hotel Ilunion Fuengirola or in the area indicated by our office, always in a permitted parking space.
- Leave the keys in the designated key box outside the office.
- Send us a WhatsApp message at +34 651 819 074 with:
- the vehicle registration number;
- the exact location where you have parked it;
- confirmation that the vehicle has been returned.
The return will not be considered notified until Autos Flores receives this notification.
Where necessary, Autos Flores may arrange the corresponding parking ticket for the blue parking zone.
Yes, in some cases it is possible to collect the car outside our usual office hours, provided that it is requested in advance and confirmed by Autos Flores.
Availability will depend on the requested time, staff organisation and the vehicles available.
To request this service, please contact us by:
- Email: info@autosflores.com
- Phone or WhatsApp: +34 651 819 074
If an out-of-hours pick-up involves an additional charge, we will inform you before confirming the service.
VEHICLE PICK-UP AND RETURN AT MARÍA ZAMBRANO
We offer a personalised vehicle pick-up and return service directly at the station, arranged and confirmed with the customer in advance.
Our staff meet the customer at the agreed meeting point to hand over or collect the vehicle directly, without the need to travel to an external office
Pick-up at Málaga María Zambrano station is carried out directly and personally, at the meeting point previously indicated by Autos Flores.
Pick-up process:
- Go to the meeting point indicated in your booking or in the instructions you received.
- Our staff will be waiting for you, identified with an orange Autos Flores sign.
- They will accompany you to the vehicle.
- To complete the handover, you will need to provide:
- ID card or passport;
- valid driving licence;
- a valid credit card in the name of the contract holder, as a contractual guarantee.
- We will review the documentation and the basic vehicle instructions with you.
There is no need to travel to an external office.
If you have a specific video for María Zambrano, keep this at the end:
We also have an explanatory video showing the pick-up process at Málaga María Zambrano train station
The return is very simple:
- Remember to refill the fuel before returning.
- Park the vehicle in the station’s public parking.
Do not use spaces reserved for car rental companies. - Remove all your belongings and leave the parking ticket on the dashboard.
- Leave a window slightly open, lock the vehicle and drop the keys inside.
Finally, send an SMS or WhatsApp with the registration number and vehicle location to +34 651 819 074.
We also have an explanatory
Video for the return process: Click here.
Sometimes our staff may be assisting another customer or moving within the station to make another vehicle handover.
Before calling:
- Check that you are at the meeting point indicated by Autos Flores.
- Review the instructions received by email or WhatsApp.
- Check whether our staff are waiting for you with the orange Autos Flores sign.
If you still cannot find our staff, contact our assistance number:
.
Pick-ups and returns at Málaga María Zambrano are by prior appointment and must be confirmed by Autos Flores.
We can arrange services outside our usual opening hours depending on the requested time, staff availability and fleet organisation.
If the requested pick-up or return involves an additional charge, we will inform you before confirming the service.
To request or modify a service, you can contact us by phone or WhatsApp at +34 651 819 074.
Pick-ups and returns at Málaga María Zambrano are by prior appointment and subject to the availability shown in our online booking calendar.
Certain times may not be available due to traffic, special events, public holidays, Christmas or other operational circumstances.
The María Zambrano service has a specific surcharge for vehicle pick-up or return at this location, regardless of the time. This surcharge will be shown or confirmed during the booking process.
In addition, if the service takes place outside our usual opening hours, the corresponding out-of-hours surcharge may also apply, where applicable.
Final availability will be the availability shown in the online booking calendar at the time of booking.
If you return the vehicle before the scheduled time, there is no problem. Simply follow the return instructions provided by Autos Flores.
If you expect to return it later, please let us know in advance, as this may affect fleet organisation or a subsequent booking.
A short delay that has been communicated does not automatically result in a penalty. However, if the late return effectively extends the rental period or generates additional costs, the corresponding charges may apply.
When you permanently leave the vehicle, you must notify Autos Flores immediately by phone or WhatsApp, confirming that the vehicle has been returned and providing its exact location.
The return will not be considered notified until Autos Flores receives this message.
VEHICLE PICK-UP AND RETURN IN OTHER LOCATIONS
Yes. Autos Flores offers a vehicle delivery and collection service at hotels, apartments, private homes and other accommodation, subject to availability and location.
Our current surcharges are:
- Fuengirola office: no surcharge.
- Fuengirola area: €15.
- Málaga María Zambrano train station: €20.
- Mijas / Torremolinos / Benalmádena: €25.
- Marbella: €70.
For other towns, hotels or addresses, we can review the request and confirm in advance whether the service is possible and the applicable surcharge.
Availability may depend on the date, time, location, traffic and fleet organisation. The final price and availability will be confirmed by Autos Flores when the booking is made.
No. Delivery and collection services at accommodation and other special locations must be paid before the day of delivery.
As this service requires travel, staff planning and fleet organisation, the booking must be confirmed and paid in advance.
If the booking includes an additional charge for delivery or collection at a specific location, this amount must also be paid before the service is provided.
The vehicle will be delivered according to the instructions previously confirmed by Autos Flores for each booking.
Depending on the accommodation, location and time, delivery may be carried out in different ways:
- our staff may personally deliver the vehicle at the agreed place and time;
- the vehicle may be parked in the hotel or accommodation car park;
- the keys may be handed over at the establishment’s reception, where this has been agreed in advance;
- or another procedure previously agreed with the customer may be used.
In all cases, Autos Flores will provide the specific vehicle collection instructions in advance.
To complete the rental, the customer must have provided the required documentation and complied with the booking conditions.
We will provide the rental contract and basic vehicle instructions.
The vehicle must be returned according to the instructions previously provided by Autos Flores for each booking.
Depending on the accommodation, location and time, the procedure may vary. For example:
- our staff may collect the vehicle directly;
- the vehicle may be left in the hotel or accommodation car park;
- the keys may be left at reception, where this has been previously agreed with the establishment;
- or the vehicle may be returned at another location previously agreed with Autos Flores.
Before returning the vehicle, please remember to:
- return it with the same fuel level as when it was delivered;
- remove all personal belongings;
- follow the instructions provided for the keys and parking.
Once you have permanently left the vehicle, notify Autos Flores immediately and, where applicable, send the vehicle registration number and its exact location by WhatsApp.
The return will not be considered notified until Autos Flores receives this message.
Our staff will collect the vehicle as soon as possible.
Our staff will wait for up to 30 minutes at the agreed place and time for the vehicle delivery.
If the customer does not arrive, we will try to contact them by phone or WhatsApp.
If the delivery cannot be completed after this time, Autos Flores may reorganise the service and, where possible, arrange a new delivery.
The surcharge corresponding to the journey already made will not be refunded, and a new delivery will be subject to availability and may involve an additional surcharge if another journey is required.
Through our website, bookings must be made at least 48 hours in advance.
If you need a vehicle delivery or collection with less than 48 hours’ notice, you can contact us directly:
- WhatsApp: +34 651 819 074
- Email: info@autosflores.com
Autos Flores will review the request and confirm whether the service can be provided depending on the logistics, location, staff availability and fleet organisation.
Requests made with less than 48 hours’ notice are not guaranteed until expressly confirmed by Autos Flores.
Deliveries to accommodation and other special locations are normally carried out within the time slots available in our booking system and are always subject to confirmation by Autos Flores.
Times may vary depending on the location, date, traffic, staff availability and fleet organisation.
Returns are usually more flexible, but must follow the instructions and time previously agreed for each booking.
On special dates or when there are greater logistical difficulties, certain times or locations may not be available.
Final availability will be the availability shown in our online booking calendar and confirmed by Autos Flores.
Returns are more flexible and are arranged with the customer in advance.
CONTACT
If you have any further questions you can contact us by email info@autosflores.com or by calling +34.952470692. For emergencies we have our 24 hour telephone number +34 651 819 074.